WIC Online with eWIC: Implementation and Evaluation of WIC Online Using a New Technology Service and Electronic Benefit Delivery (2018-2021)

By 2020, all WIC programs are required to have an electronic benefit delivery system that will allow clients to receive their benefits without the need to come into clinics. To take full advantage of the integration of electronic benefits, WIC programs need comprehensive information about the value of providing online nutrition education to clients in both individual and group sessions. The UC Davis Human Lactation Center is partnering with Arizona WIC to study the use of online, facilitated group discussions to complete more nutrition education contacts in an effort to decrease clinic congestion, and wait times for in-person appointments and increase client satisfaction. If successful, WIC Online will provide online video nutrition education with remote benefit delivery that is both sustainable and scalable to other WIC programs.